Our Sovereign Privacy Pledge
Cigar Lounge respects the discretion of our patrons. We never sell, lease, or monetize your personal information to third-party data brokers. Information entrusted to us is utilized exclusively to authenticate legal age, preserve bespoke cellar preferences, and route delicate tobacco safely.
1. Privacy Commitment & Principles
Founded in 1875, Cigar Lounge upholds high standards of patron confidentiality. Whether you are an occasional aficionado acquiring a solitary Davidoff Maduro or a member maintaining a climate-controlled private vault allocation, your data is treated with discretion and protected under modern data privacy frameworks including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
2. Information We Collect
In order to execute our cellar services, we collect information across three categories:
3. Age Verification & Regulatory Compliance
Because tobacco sales require strict adult verification (21+), we cross-reference your identifying details against authorized identity clearinghouses.
- We do not retain raw scans of government-issued passports or driver's licenses once verification is ratified.
- Only an anonymized, cryptographically hashed verification token is preserved to prevent repetitive verification on future orders.
4. How We Use Your Information
We process your personal information exclusively for the following lawful objectives:
- Fulfilling and tracking cellar orders with continuous Boveda humidity protection.
- Curating bespoke sommelier recommendations aligned with your vitola preferences.
- Preventing fraudulent transactions and ensuring age compliance under federal and international statutes.
- Transmitting transactional receipts, dispatch updates, and rare allocation alerts (with unsubscribe capabilities).
5. Humidity Logistics & Trusted Carrier Sharing
Your dispatch details are shared strictly with certified express couriers (e.g., FedEx Priority, UPS Express, DHL Luxury Logistics) who have executed binding adult-signature and climate-care agreements with our Lounge. These logistics partners are bound by confidentiality and prohibited from utilizing your address for secondary purposes.
7. Your Rights (GDPR & CCPA/CPRA)
Irrespective of your country of residence, Cigar Lounge provides equal data rights to all patrons:
- Right of Access: Request a complete cryptographic export of all data associated with your profile.
- Right to Rectification: Amend incomplete or outdated cellar delivery details.
- Right to Erasure (“Right to be Forgotten”): Request the permanent deletion of your profile, subject to statutory tax and tobacco retention minimums.
- Right to Opt-Out: Unsubscribe from cellar newsletters or disable analytics telemetry at will.
8. Encryption, Vault Security & Concierge Contact
Our infrastructure employs AES-256 at-rest encryption and TLS 1.3 in-transit protocols. Access to member allocations is restricted to certified vault controllers on a need-to-know basis.